When you trust us with your personal information, we take our responsibility to protect it very seriously. We respect your privacy and your rights to control your personal information. With that in mind, we want to be clear about the information we collect and why.

The main purpose of collecting your information is to provide you with the services offered on our website (LifeCoachesLondon.com), whether that’s using our site to find information, to contact a Life Coach, to advertise your coaching business, or for some other reason. No matter how you use our site, we want to help you to use it as effortlessly as possible.

We will not sell your personal information to third parties.

This privacy notice (together with our website terms of use and any other documents referred to in them) explains how we will gather and use your personal information. It’s relevant to you if you use our services, as a life coaching professional listed in, or applying to be listed in, the Life Coaches Directory, a visitor to our site or a contributor to our site.

Please read this privacy notice carefully and make sure you understand it. You are considered to have accepted our privacy notice when you first use our site. If you do not agree with and accept it you must stop using our site immediately.

Our site may contain links to other websites that are not covered by this privacy notice. Also, this privacy notice does not apply to any contact between you and a Life Coach displayed on our site. You should check the other party’s privacy notice to make sure you understand how they collect and use your information. We use service providers to gather and process comments received through our website. Under our contracts with those service providers, they must keep to data-protection regulations.

Where we have described any example scenarios in this notice, these are for guidance only. They are not actual and do not cover all scenarios.

On this page:

Who we are
Our site
The types of personal information we collect
Cookies
What we use your personal information for
Where we store your personal information
Providing your information to others
Keeping your personal information
Your rights
Links to other sites
Changes to this privacy notice
How to contact us about this privacy notice
Complaints
Who we are

We are LifeCoachesLondon.com, a directory and resource for life coaches based in London. We are the data controller, which means that we are responsible for how personal information is gathered, stored and used.

We’re registered in the United Kingdom, and our registered office address is:

PSA Professional Solutions
4 Cromwell Court,
New Street,
Aylesbury,
Buckinghamshire,
HP20 2PB
England

Our Data Compliance Manager is [Name]. If you have any questions or concerns about your personal information, you can contact them at privacy@lifecoacheslondon.com.

Our site

If you provide your personal information when you visit or use our site, we (and any third party we use to process comments on our website) keep it private and store it securely until we no longer need it. We will only use it to provide the services you want from us.

We have tried to make sure the online forms you can use to send us emails or comments are safe and secure. However, it is not possible to guarantee that any email is secure, so if you email us, you do so at your own risk (meaning that you are responsible for the consequences of doing so).

We make sure that the personal information you provide is:

Used and stored in line with appropriate privacy laws and regulations; and
Sufficiently protected by safety measures to ensure it cannot be seen or used by anyone not entitled to access it.

No information sent over the internet is completely secure. We will always do our best to protect your personal information as explained in this privacy notice, but we cannot guarantee the security of information you provide through our site.

We have procedures to deal with situations where we suspect an unauthorized person has accessed your personal information or this privacy policy has been violated. We will notify you and any appropriate regulator if required by law.

The types of personal information we collect

We may collect the following personal information about you:

Information you give us
We collect information you voluntarily provide through our site, over the phone, by email, through our live-chat, in comments posted, or in any other way. This includes when you contact a life coach through our site, apply to be listed in our directory, or report an issue with our site. The information may include your name, address, email, phone number. If applying to our directory, you may provide financial information, qualifications, insurance details, professional memberships, documents, a personal description, and photographs. We will securely process any payments in line with industry standards.

Special category data (sensitive information)
When using our site, you may choose to provide information classified as ‘special category data’ like health information to help a life coach better assist you. This can include details about your mental/physical health, racial/ethnic background, sex life, political views, trade union memberships, or religious/philosophical beliefs. By using our forms to contact coaches or share personal experiences, you agree to us processing this special category data as necessary for the service requested (e.g. forwarding your inquiry to the coach). We will ask for your permission before processing this data to comply with GDPR. Do not include sensitive information in website comments.

Do not send us any information about criminal convictions or offenses using our online forms or in website comments.

Information we collect automatically
When you visit our site we may automatically collect:

Technical information like device type, IP address, login data, browser type/version, operating system
Information about your visit including pages viewed, links clicked, time on pages, etc.
We use cookies to improve your experience – see our cookie policy for details.

Information from other sources
We may receive information about you if you use our other websites/services (e.g. if you view life coaching content on a different site we operate). If you’re applying to be listed in our directory, we may obtain information from professional bodies you’re a member of to help review your application.

Analytics services
We use analytics tools like Google Analytics and Facebook Pixel to track and analyze usage of our website. This provides insights to help improve our services. The analytics providers use cookies and technologies to process information about your use of our site per the terms of this privacy notice.

We will only process your personal information if:

You have given permission for one or more specific purposes
It is necessary for a contract with you or to take steps to enter a contract
It is necessary to comply with a legal obligation
It is necessary to protect vital interests
It is in our legitimate business interests (unless outweighed by your interests/rights)

Our legitimate interests include using your information to provide relevant content, analyze and improve our services, send marketing about our services and similar offerings that may interest you.

If providing personal information about someone else to us, make sure they are aware of this privacy notice and you have permission.

We may combine your personal information when appropriate (e.g. combining your name with your interactions with us).

If you don’t provide necessary personal information, you can still visit most areas of our site but may be unable to access certain services. We will explain any impact at the time.

Cookies

Our website uses cookies to distinguish you from other visitors to improve your browsing experience (e.g. allowing you to save content or stay logged in) and to help us improve our site. See our cookie policy for full details on the cookies we use and their purposes.

What we use your personal information for

We use your personal information to provide the products and services we offer on our site. Here are some examples:

Example 1: If you use our site to contact a life coach
If you contact a coach through our site, we will email your information to that professional, and in some cases make it available in our secure members’ area so they can respond to you. If you provide a mobile number/email, we may send a confirmation message. We store your personal information for up to 14 days for this purpose. We do not use it for any other purpose.

We record IP addresses temporarily to monitor our site’s performance. We may also store information like your IP address or site activity to record actions you’ve taken (e.g. when contacting a coach, for the purposes of evaluating advertising effectiveness).

Example 2: If you apply or are listed in our directory
If you apply to be listed, are listed, or sign up for directory updates, we use your personal information to manage our services to you and communicate with you (e.g. about your account, new services, updates). If you contact us, we may use your information to improve our services or respond to you.

Example 3: If you sign up for our magazine/content
If you sign up to receive content from us, we will use your details to send you the content and keep you informed about other relevant news and services. We won’t share your details with third parties unless necessary for delivering the content. You can change your preferences or unsubscribe.

Summary of how we may use your personal information:

To display our site content effectively for you
To provide services/information you request or that may interest you
To meet contractual obligations to you
To allow use of interactive site features
To manage your account/subscriptions
To notify you of changes to our services
To tell you about other relevant products/services
To administer, troubleshoot, analyze usage of our site
To maintain site security
To meet recordkeeping and legal requirements
To resolve disputes
To respond to feedback/comments
For marketing purposes (existing customers: similar services, new customers: with permission)

We generally need your permission for marketing uses of your personal information. Let us know if you do not want us using your information for any particular purpose.

Where we store your personal information

We may transfer and store your information outside the European Economic Area (EEA). It may be processed by staff outside the EEA who work for us or our suppliers. By providing your personal information, you agree to this transfer, storing and processing. We will take all reasonable steps to ensure your information is kept secure and handled with at least the same protections as if it were in the UK.

To protect your information we have put in place appropriate physical, electronic and managerial procedures. Only those who need your personal information for legitimate business purposes will have access to it and must keep it confidential.

If we have given you (or you have chosen) a password to access parts of our site, you must keep it confidential and not share it.

We have procedures to address suspected violations of this privacy notice and will notify you and any appropriate regulator if required by law.

Providing your information to others

We may provide your personal information to others in the following circumstances:

If selling our company/business assets (to the buyer)
If purchasing a business/assets (to the seller)
To other businesses in our group
If required by law or to protect others’ property/safety/rights
To enforce our website terms of use
To prevent fraud or credit risks
In connection with legal proceedings

Third parties or publicly available information
We contract service providers to perform services like payment processing, search engines, email services, tech support, marketing, etc. These suppliers may need access to some or all of your personal information to provide their services. We only share what is needed and take reasonable steps to ensure it is handled safely and per GDPR requirements.

Contacting listed coaches
When you use our online form to contact a listed life coach, we provide your personal information to that coach so they can respond to your service request. We do not use it for any other purpose beyond facilitating that requested service while protecting your information per this notice.

Keeping your personal information

We keep your personal information as long as needed to:

Allow your use of our site
Provide services to you
Comply with relevant laws
Settle disputes
Carry out business operations

We are committed to confidentiality when you contact a coach through our site. In these cases, we delete the form information you provide as soon as it is received by the coach.

This privacy notice and internal policies govern how we keep and handle all personal information. We also retain anonymized information for statistical/analytical purposes (e.g. understanding site usage). Contact privacy@lifecoacheslondon.com with any data retention questions.

Your rights

You can opt-out of your information being used for marketing purposes. If listed in our directory, do this through your member account settings or email privacy@lifecoacheslondon.com. If not listed, email privacy@lifecoacheslondon.com.

Under GDPR, regarding your personal information you have the right to:

Request a free copy of it
Request corrections/changes to it
Request transferring it to another party
Be informed about how it is processed
In certain cases, request restrictions on processing or object to processing
In certain cases, request it be deleted

We may not be able to stop using your personal information if obligated to keep it for compliance or other legal reasons, which we would explain to you.

You can withdraw permission for us to use your personal information at any time. If we rely on legitimate interests or public interests as the basis for using your information, you can object to this use.

You are responsible for ensuring your personal information is complete, accurate and up to date. Notify us promptly of any changes or inaccuracies by emailing privacy@lifecoacheslondon.com and we will correct it within 30 days.

Links to other sites

This privacy notice does not cover other websites you link to from our site. We have no control over their personal information policies and practices. Check their privacy notices.

When contacting a coach through our site, their privacy policy governs the information you provide them.

Changes

If we change this privacy notice, we will post the updated version on this page. We may also notify you by email.

Contact us about this notice

Our Data Compliance Manager is in charge of addressing any questions or requests regarding this privacy notice and your rights. Contact them at:

Data Compliance Manager
PSA Professional Solutions
4 Cromwell Court,
New Street,
Aylesbury,
Buckinghamshire,
HP20 2PB
England
privacy@lifecoacheslondon.com

Complaints

We are committed to resolving any complaints or concerns you may have regarding how we handled your personal information. Please first contact our Data Compliance Manager at privacy@lifecoacheslondon.com or the address above.

If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO):

Visit: https://ico.org.uk/global/contact-us/